Cancellation Policy

At Tour Booking Expert, we understand that travel plans can change unexpectedly. To ensure clarity and transparency, we have outlined our cancellation policy below. Please read this policy carefully before making a booking with us.

Cancellation by the Traveler

  • The ability to cancel your flight booking and the associated fees or refunds will depend on the fare type you have selected and the airline’s specific policies.
  • Non-Refundable Fares:
    • Most discounted or promotional fares are non-refundable and cannot be cancelled for a refund.
    • If you cancel a non-refundable fare, you may not be entitled to any refund, or you may receive a partial refund in the form of a travel credit, depending on the airline’s policy.
  • Refundable Fares:
    • If you have booked a refundable fare, you may cancel your booking and request a refund, subject to the airline’s cancellation policy.
    • Refundable fares typically have higher ticket prices compared to non-refundable fares.
    • The refund amount may be subject to cancellation fees imposed by the airline, which will be deducted from the total refund amount.
  • Cancellation Process:
    • To cancel your flight booking, please log into your Tour Booking Expert account or contact our customer support team.
    • Cancellation requests must be made prior to the scheduled departure of your flight.
    • The cancellation process and timeline may vary depending on the airline and fare type.
  • Refund Processing:
    • If you are eligible for a refund, Tour Booking Expert will process the refund request on behalf of the airline.
    • Refunds will be credited back to the original form of payment used for the booking.
    • Refund processing times may vary depending on the airline and the payment method. It may take several business days or weeks for the refund to appear in your account.

Cancellation by the Airline

  • In the event that the airline cancels your flight, Tour Booking Expert will assist you in obtaining a refund or rebooking your travel, as per the airline’s policy.
  • If the airline cancels your flight and offers you an alternative flight, you may choose to accept the new flight or request a refund, subject to the airline’s policy.
  • If the airline cancels your flight and you decide not to travel, you may be entitled to a full refund of your ticket price, including any taxes and fees.

Changes to Bookings

  • If you need to make changes to your flight booking, such as changing travel dates or destinations, the ability to do so and any associated fees will depend on the fare type and the airline’s policy.
  • Some fares may allow changes with payment of a change fee and any fare difference, while others may not permit changes at all.
  • To make changes to your booking, please contact our customer support team or log into your Tour Booking Expert account for assistance.

No-Show Policy

  • If you fail to show up for your scheduled flight without prior cancellation, it will be considered a no-show.
  • In the case of a no-show, the airline may cancel your entire itinerary, and you may not be eligible for a refund or travel credit, depending on the airline’s policy.

Extraordinary Circumstances

  • In the event of extraordinary circumstances, such as a global pandemic, natural disasters, or government-imposed travel restrictions, Tour Booking Expert will follow the guidelines and policies set forth by the relevant authorities and airlines.
  • Under such circumstances, the standard cancellation policies may be amended, and we will communicate any changes or updates to you as soon as possible.

Cancellation Insurance

  • Tour Booking Expert recommends that you consider purchasing travel insurance that includes trip cancellation coverage to protect yourself against unforeseen circumstances that may lead to cancellations.
  • Cancellation insurance policies vary, and it is your responsibility to review the terms and conditions of the insurance policy to ensure that it meets your needs.

Please note that this cancellation policy is subject to change without prior notice. We recommend that you review the cancellation policy and the airline’s specific terms and conditions at the time of booking.

If you have any questions or need further assistance regarding cancellations or refunds, please don’t hesitate to contact our customer support team.

Refund Policy

At Tour Booking Expert, we strive to provide a smooth and hassle-free booking experience. However, we understand that there may be instances where you need to cancel your flight booking and request a refund. This policy outlines the guidelines and procedures for refunds related to flight bookings made through Tour Booking Expert.

Eligibility for Refunds

  • The eligibility for a refund depends on the fare type you have booked and the airline’s specific refund policy.
  • Non-Refundable Fares:
    • Most discounted or promotional fares are non-refundable and do not qualify for a refund if cancelled.
    • In some cases, the airline may offer a partial refund in the form of a travel credit, which can be used for future bookings with the same airline, subject to their terms and conditions.
  • Refundable Fares:
    • If you have booked a refundable fare, you may be eligible for a refund if you cancel your booking before the scheduled departure.
    • Refundable fares usually have higher ticket prices compared to non-refundable fares.
    • The refund amount may be subject to cancellation fees or administrative charges imposed by the airline, which will be deducted from the total refund amount.

Requesting a Refund

  • To request a refund, please log into your Tour Booking Expert account or contact our customer support team.
  • Refund requests must be made prior to the scheduled departure of your flight. Once the flight has departed, the booking is considered used, and refunds are generally not permitted.
  • When submitting a refund request, please provide your booking reference number and the reason for the refund.

Refund Processing

  • Upon receiving your refund request, Tour Booking Expert will review the request and determine your eligibility for a refund based on the airline’s policy and the fare type you have booked.
  • If your refund request is approved, Tour Booking Expert will process the refund on behalf of the airline.
  • Refunds will be credited back to the original form of payment used for the booking, such as the credit card or bank account.
  • Refund processing times may vary depending on the airline and the payment method. It may take several business days or weeks for the refund to reflect in your account.

Airline Cancellations and Schedule Changes

  • If the airline cancels your flight or makes a significant schedule change, you may be entitled to a refund, as per the airline’s policy.
  • In such cases, Tour Booking Expert will assist you in processing the refund request with the airline on your behalf.
  • The refund amount and procedure will be subject to the airline’s policy for cancellations and schedule changes.

Taxes and Fees

  • In the event of a refund, taxes and fees associated with the booking may or may not be refundable, depending on the airline’s policy and applicable laws.
  • Tour Booking Expert will refund all refundable taxes and fees, as determined by the airline, along with the ticket price.

Refund Timeframe

  • The timeframe for receiving a refund may vary depending on the airline and the payment method.
  • Tour Booking Expert will process refund requests promptly upon approval, but the actual time taken for the refund to reflect in your account may be subject to the airline’s and the financial institution’s processing times.
  • In general, refunds may take up to 7-14 business days for credit card payments and up to 30 business days for other payment methods.

Non-Refundable Charges

  • Certain charges associated with your booking may be non-refundable, such as booking fees, service fees, or insurance premiums.
  • These non-refundable charges will be clearly disclosed during the booking process and will not be included in the refund amount.

Extraordinary Circumstances

  • In the event of extraordinary circumstances, such as a global pandemic, natural disasters, or government-imposed travel restrictions, the standard refund policies may be amended based on the guidelines set forth by the relevant authorities and airlines.
  • Under such circumstances, Tour Booking Expert will follow the revised policies and communicate any updates or changes to you as soon as possible.

Refund Disputes

  • If you have any disputes or concerns regarding a refund, please contact our customer support team for assistance.
  • Tour Booking Expert will review your case and work with the airline to resolve any issues or discrepancies in a timely manner.

Please note that this refund policy is subject to change without prior notice. We recommend that you review the refund policy and the airline’s specific terms and conditions at the time of booking.

If you have any questions or need further assistance regarding refunds, please don’t hesitate to contact our customer support team.