First things first – your privacy is important to us. That might be the kind of thing all these notices say, but we mean it. You place your trust in us by using services and we value that trust. That means we’re committed to protecting and safeguarding your personal data. We act in our customers’ best interest and we are transparent about the processing of your personal data.

This document (‘this Privacy Policy’ or ‘our Privacy Statement’) describes how we use and process your personal data, provided in a readable and transparent manner. It also tells you what rights you can exercise in relation to your personal data and how you can contact us. Please also read our Cookie Statement, which tells you how tourbookingexpert.com uses cookies and other similar tracking technologies.

If you’ve used us before, we offer online travel-related services through our own website. We’d like to point out that all the information you are about to read, generally applies to not one, not two, but all of these platforms.

We reserve the right to change this Privacy Policy from time to time, so we recommend you revisit this page occasionally. If we make any updates to this Privacy Policy that will impact you significantly, we’ll notify you about the changes before any new activities begin.

Terms we use in this Privacy Policy

‘Trip’ means the various different travel products and services that can be ordered, acquired, purchased, bought, paid, rented, provided, reserved, combined, or consummated by you from the Trip Provider.

‘Trip Provider’ means the provider of accommodation (e.g. hotel, motel, apartment, bed & breakfast, landlord), attractions (e.g. (theme) parks, museums, sightseeing tours), transportation provider (e.g. car rentals, cruises, rail, airport rides, coach tours, transfers), tour operators, travel insurances and any other travel or related product or service as from time to time available for Trip Reservation on the platform.

‘Trip Service’ means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by tourbookingexpert.com/ in respect of various products and services as from time to time are made available by Trip Providers on the platform.

‘Trip Reservation’ means the order, purchase, payment, booking or reservation of a Trip.

What kind of personal data does tourbookingexpert.com collect?

We can’t help you book the perfect Trip without information, so when you use our services there are certain things we ask for. This is typically routine information – your name, preferred contact details, the names of the people travelling with you and your payment information. You might also decide to submit additional information related to your upcoming Trip (for example, your anticipated arrival time).

In addition to this, we also collect information from the computer, phone, tablet or other device you use to access our services. This includes the IP address, the browser you’re using and your language settings. There are also situations in which we receive information about you from others or when we automatically collect other information.

 

Why does tourbookingexpert.com collect and use your personal data?

The main reason we ask you for personal details is to help you organize your online Trip Reservations and ensure you get the best service possible.

We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. There are other uses, too. If you’d like to find out what they are, read on for a more detailed explanation.

 

How does tourbookingexpert.com share your data with third parties?

There are different parties integrated into tourbookingexpert.com’s services, in various ways and for various reasons. The primary reason we share your data is to supply the Trip Provider with the relevant information to complete your Trip Reservation.

How is your personal data shared and further processed for ground transport services?

We offer your data to ground transport services via the tourbookingexpert.com website.

How is your personal data shared and further processed for insurance services?

We work with different parties when offering insurance services.

How can you control the personal data you’ve given to tourbookingexpert.com?

Among others, you have the right to review the personal data we keep about you at any time and request access to or deletion of your personal data by submitting a form. If you want to find out more about your rights to control your personal data, read on.

What kind of personal data does tourbookingexpert.com collect?

tourbookingexpert.com collects and uses information you provide to us. When you make a Trip Reservation, you are (at a minimum) asked for your name and email address.

Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, current location (in the case of on-demand services), the names of the people travelling with you and any preferences you might have for your Trip (such as dietary or accessibility requirements). In some cases you may also be able to check-in online with the Trip Provider, for which we will ask you to share passport information or a driving licence and signatures.

If you need to get in touch with our customer service team, contact your Trip Provider through us, or reach out to us in a different way (such as social media or via a chatbot) we’ll collect information from you there, too. This applies whether you are contacting us with feedback or asking for help using our services.

You might also be invited to write reviews to help inform others about the experiences you had on your Trip. When you write a review on the tourbookingexpert.com platform, we’ll collect any information you’ve included, along with your display name and avatar (if you choose one).

In some cases, you might use tourbookingexpert.com to share information with others. This can take the form of sharing a wishlist, taking part in a travel community or participating in a referral program, as described when you use the relevant feature.

Whether or not you end up making a Trip Reservation, when you visit our website we automatically collect certain information. This includes your IP address, the date and time you accessed our services, and information about your computer’s hardware and software (such as the operating system, the internet browser used, software/application version data and your language settings). We also collect information about clicks and which pages have been shown to you.

If you’re using a mobile device, we collect data that identifies the device, as well as data about your device-specific settings and characteristics, app crashes and other system activity. When you make a Trip Reservation using this kind of device, our system registers how you made your reservation (on which website), and/or which site you came from when you entered the tourbookingexpert.com.

How does tourbookingexpert.com share your data with third parties?

In certain circumstances, we’ll share your personal data with third parties. These third parties include:

The Trip Provider you booked: In order to complete your Trip Reservation, we transfer relevant reservation details to the Trip Provider you have booked. This is one of the most essential things we do for you.

Depending on the Trip Reservation and the Trip Provider, the details we share can include your name, contact and payment details, the names of the people accompanying you and any other information or preferences you specified when you made your Trip Reservation.

In certain cases, we also provide some additional historical information about you to the Trip Provider. This includes whether you’ve already booked with them in the past, the number of completed bookings you’ve made with tourbookingexpert.com, a confirmation that no misconduct has been reported about you, the percentage of bookings you’ve cancelled in the past or whether you’ve given reviews about past bookings.

If you have a query about your Trip, we may contact the Trip Provider to handle your request. Unless payment is made during the booking process, via the tourbookingexpert.com website, we will forward your credit card details to the booked Trip Provider for further handling (assuming you’ve provided us with those details).

In cases of Trip Reservation-related claims or disputes, we may provide the Trip Provider with your contact details and other information about the booking process, as needed to resolve the situation. This can include, but might not be limited to, your email address and a copy of your reservation confirmation as proof that a Trip Reservation was made or to confirm reasons for cancellation.

For completeness, Trip Providers will further process your personal data outside of the control of tourbookingexpert.com. Trip Providers may also ask for additional personal data, for instance to provide additional services, or to comply with local restrictions. If available, please read the Privacy Policy of the Trip Provider to understand how they process your personal data.

Connectivity Providers: Please note that certain Trip Providers may need us to share your personal data with a contracted Connectivity Provider in order to be able to finalize and administer your reservation. Connectivity providers act on behalf of Trip Providers and help them to manage their reservations.

Third-party service providers: We use service providers from outside of the tourbookingexpert.com corporate group to support us in providing our services. These include:

• Customer support
• Market research
• Fraud detection and prevention (including anti-fraud screening)
• Insurance claims
• Payment

We use third parties to process payments, handle chargebacks or provide billing collection services. When a chargeback is requested for your Trip Reservation, either by you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation. We may share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

When a chargeback is requested for your Trip Reservation, either by you or by the holder of the credit card used to make your reservation, we need to share certain reservation details with the payment service provider and the relevant financial institution so they can handle the chargeback. This may also include a copy of your reservation confirmation or the IP address used to make your reservation.

We may also share information with relevant financial institutions, if we consider it strictly necessary for fraud detection and prevention purposes.

Marketing services

We share personal data with advertising partners, including your email address, IP address and telephone number, as part of marketing tourbookingexpert.com services via third parties (to ensure that relevant advertisements are shown to the right audience). We use techniques such as hashing to enable the matching of your email address, IP address and/or telephone number with an existing customer database, to prevent this data from being used for other purposes. For information on other personalised advertisements and your choices, please read our Cookie Statement.

Advertising partners

We use advertising partners, such as metasearch providers, to allow you to compare our offers with offers from other Online Travel Agencies (OTAs). When you make a reservation on tourbookingexpert.com after using an advertising partner, we will send the details of the reservation that you made on tourbookingexpert.com to that partner.

How to contact us

If you have any questions about this cookie statement, please send an email.

Our cookie statement may also be updated from time to time. If these updates are substantial, particularly relevant to you or impact your data protection rights, we’ll get in touch with you about them. However, we recommend that you visit this page regularly to stay up to date with any other (less substantial or relevant) updates.

Cookie statement

Whenever you use our website, we use cookies and other online tracking technologies (which we’ll also refer to as ‘cookies’ for the purpose of this Cookie Statement).

Cookies can be used in various ways, including to make the tourbookingexpert.com website work, to analyse traffic, or for advertising purposes.

What are cookies and online tracking technologies?

A web browser cookie is a small text file that websites place on your computer’s or mobile device’s web browser.

These cookies store information about the content you view and interact with, in order to remember your preferences and settings or analyse how you use online services.

Cookies are divided into ‘first party’ and ‘third party’:

First party cookies are the cookies served by the owner of the domain – in our case that’s tourbookingexpert.com. Any cookie we place ourselves is a ‘first party cookie’.

Third party cookies are cookies placed on our domains by trusted partners that we’ve chosen to allow to do so. These can be social media partners, advertising partners, security providers and more.

And they can be either ‘session cookies’ or ‘permanent cookies’:

Session cookies only exist until you close your browser, ending what is called your ‘session’. They are then deleted.

Permanent cookies have a range of different lifespans and stay on your device after the browser is closed. On the tourbookingexpert.com platform, we try to only serve permanent cookies (or allow permanent cookies to be served by third parties) that have a limited lifespan. However, for security reasons, or in other exceptional circumstances, we might sometimes need to give a cookie a longer lifespan.

Web browser cookies may store information such as your IP address or another identifier, your browser type, and information about the content you view and interact with on digital services. By storing this information, web browser cookies can remember your preferences and settings for online services and analyse how you use them.